Your hot water cylinder installers.
We specialise in the installation, repair and maintenance of hot water cylinders. We service Auckland, Hamilton & Waikato
NZ Qualified Plumbers & Gasfitters
We have an experienced team of 10+ New Zealand-qualified plumbers and gasfitters. We don’t sub-contract out our work – you’re in safe hands with Cylinder Direct.
10 Year Guarantee & Insured Workmanship
All of our hot water cylinders are covered by a 10-year guarantee, and our workmanship is regulated by our registration with the Plumbers, Gasfitters and Drainlayers Board.
24-Hour
Emergency Service
Our first response team is available 24/7 for urgent hot water issues – call us on 0800 450 987.
Jim Hubbard
4 months ago
“ Couldn't fault this company. So very helpful, came very quickly in lock down and extremely professional. ”
A.A
8 months ago
“ Brayden and the lads popped in to upgrade our Rinnai Infinity - they have done a great job and no more cold showers :) ”
B.M
7 months ago
“ Excellent customer service & craftsmanship. 100% would recommend. ”
Warwick Slow
5 months ago
“ Great service and people. Highly recommend. ”
Direct from us to you.
No middleman markup.
There is no extra markup by a third party company (you deal with us directly).We handle the entire job (including talking to the sparky). Nothing gets lost in translation between third parties.
Save water, money and the environment.
We’re a team of 10+ hot water specialists who can diagnose and fix your issue. We’ll always choose the option to repair over replace if possible. Looking after our environment, Cylinder Direct recycles old hot water tanks – so you don’t need to worry about them ending up in the inorganic rubbish.
Maintenance and repairs
We can quickly diagnose any issue you’re having with your hot water, your water pressure / flow, or your hot water cylinder.
No Hot Water
This is the most obvious sign that there is something wrong with your hot water system. We have created a list of problems to check.
No hot water
Common problems
Depending on the type of hot water cylinder you have in your home, there may be a number of different issues causing this problem.
For both electric & gas hot water systems, you may have an electricity issue. Perhaps your circuit breaker has blown and the circuit has tripped. There might be an issue with either the element or the thermostat - perhaps the element at the bottom of the cylinder has blown or is malfunctioning so it no longer heats the water, or the thermostat no longer works. On all mains pressure cylinders there is a tempering valve, so if the tempering valve is malfunctioning or is not working, it will only let the cold water through.
Treatment
There may be simple things you can do yourself – like check your power source and your gas supply. Have a look at your switchboard and see if there is a switch that has moved to the down position.
For anything else, give the team at Cylinder Direct a call and we’ll talk through the issues on the phone. If we can detect what’s causing the fault on the phone, we’ll be able to give you an estimate of price for that particular issue.
We don’t subcontract our work out – You’ll talk directly to one of our qualified plumbers or gasfitters whose focus is to diagnose and fix the problem. Our gasfitters all hold NZ practicing licenses which means they are qualified to undertake gasfitting works within New Zealand.
There are no hidden costs with any Cylinder Direct products or labour. We’ll always disclose the full costs upfront – and stand by those, with no surprises.
Call us today for a free diagnosis. If needed, we’ll send one of our experienced technicians out.
How can we help?
Call us today for a free diagnosis. If needed, we’ll send one of our experienced technicians out.
Leaking Water Heater
If you see water leaking from your cylinder or its overflow pipe, we need to address the issue straight away. There are a few things you can do.
Leaking water heater
Common problems
The main cause of a hot water cylinder tank leak is a crack or default in the inner tank. All hot water cylinders, electric and gas, are composed of three things – a steel outer casing, thermal insulation, and then an inner copper, steel, or stainless steel tank.
If the inner tank is cracked or damaged (either due to age or from wear and tear if it has been moved), water may leak from it. This is the most common cause of a water tank leak.e might be blocked, not allowing the water to come through.
Treatment
Unfortunately an inner tank cannot be repaired; it will need to be replaced. This is often an urgent issue that needs to be addressed due to the potential water damage a leak may cause, or the cost of unnecessary water use.
Cylinder Direct will talk to you about the best option for your household – whether that’s a change from low to mains pressure, a swap from an inside to an outside location, or to remain on the system you have. Give us a call and let’s get that leak stopped immediately.
We don’t subcontract our work out – You’ll talk directly to one of our qualified plumbers or gasfitters whose focus is to diagnose and fix the problem. Our gasfitters all hold NZ practicing licenses which means they are qualified to undertake gasfitting works within New Zealand.
There are no hidden costs with any Cylinder Direct products or labour. We’ll always disclose the full costs upfront – and stand by those, with no surprises.
Call us today for a free diagnosis. If needed, we’ll send one of our experienced technicians out.
How can we help?
Call us today for a free diagnosis. If needed, we’ll send one of our experienced technicians out.
I dont know
Sometimes you just don’t know what’s wrong, but you suspect something is not functioning properly. We can help diagnose the issue.
I dont know
Common problems
Perhaps you’ve run out of hot water, or you hear strange sounds coming from your hot water cylinder. You may also notice that your water or electricity bills are higher than expected ...
Treatment
Give us a call and we’ll see what we can detect over the phone, and we’ll try to give you a price estimate. If needed, we’ll send one of our experienced technicians out to assess the issue.
For all urgent queries, call 0800 51 51 51 and we’ll get our technicians onto it straight away.
How can we help?
Call us today for a free diagnosis. If needed, we’ll send one of our experienced technicians out.
Installation
A gas water heater uses the heat from burning a fuel (usually natural gas) to heat water, while an electric water heater uses electric resistance coils. Check your house to see what hot water cylinder you have.
Gas Water Heating
Instead of storing hot water, Rheem Gas Continuous Flow Water Heaters only heat the water you need – Go with the flow!
Electric Water Heating
We have a wide range of energy efficient Rheem or Rinnai hot water cylinders ensuring that you never have to take a cold shower again.
We Service Auckland, Hamilton & Waikato
Honest and direct service from a Kiwi brand you can trust
Cylinder Direct are the experienced local team to call when you want rapid response to any issues you’re having with your hot water, your water pressure / flow, or your hot water cylinder.
Personalised Pricing. Call Today
Our team of experienced service man are here to help. Our process is simple. If you have more questions give us a call below.
Call our team to discuss your needs.
Our team will quickly diagnose the issue you're having for free over the phone.Our first response team is available 24/7 for urgent hot water issues – call us on 0800 450 987.
Get a personalised quote
Our team can give you a quote over the phone, or through a simple online application. We have years of experience. Our services are done by our team of 10+ NZ qualified plumbers and gas fitters saving you money on subcontractors other companies would charge.
Book the job
We service the Auckland and Waikato area. Once you are happy with the quote,our team will get your details, find the best time to book a plumber to come and complete your job.
We’re a team of 10+ hot water specialists who can diagnose and fix your issue. We’re not salespeople trying to convince you to replace your cylinder if you don’t need to.
Got a question?
Contact us for a FREE installation quote or book your job online today.
